General Terms and Conditions of Sale

1. GENERAL

Unless explicitly and expressly waived in writing, the following General Terms and Conditions of Sale apply to all offers, quotations, and all agreements relating to the provision of services by us. Any order placed by the buyer implies acceptance of these conditions. Orders must be confirmed in writing in order to be accepted for execution. The buyer’s general terms and conditions of purchase shall only be valid after written confirmation by us. Acceptance of purchase orders and the dispatch of order confirmations shall not prejudice this rule.

2. OFFERS

All our offers are made without commitment. Our prices are expressed in euros, excluding VAT and other taxes, and ex works.

3. CANCELLATION OF ORDERS

Any order cancelled by the customer, for a reason not attributable to us, shall give rise to the payment, in our favour, of damages amounting to 10% of the order value, with a minimum of €150.
We reserve the right to cancel any outstanding balance of an order and to demand immediate payment for supplies already made, as well as the non-amortised balance of tooling costs, should the buyer fail to meet its obligations.

4. SERVICES

Any liability for patent or trademark infringement remains the responsibility of the customer. All parts are manufactured with machining tolerances, i.e. plus or minus 1/10 mm, unless a specific stipulation is mentioned by the customer on the manufacturing drawing at the time of ordering. We cannot guarantee delivery of the exact number of parts ordered; manufacturing contingencies require a tolerance of plus or minus 5%.

5. DELIVERY AND CLAIMS

We do not accept any penalties or damages for delays in deliveries. Orders are delivered according to the Incoterm EX WORKS. Collection of goods is carried out by the customer or its agent, which constitutes delivery.
Any delivery carried out by us at the customer’s request will be entrusted to a third-party company. Transport costs and risks shall be borne by the customer. All claims must reach us within eight days of receipt of the goods and must be sent by registered mail. No return will be accepted without our consent and unless returned carriage paid.
Goods travel at the recipient’s risk, even when shipment is made carriage paid. Returnable packaging not returned will be charged.

6. LIABILITY

We assume no liability beyond our services. Without prejudice to the foregoing, our liability may only be incurred if it is proven that we have committed a fault in the manufacture of the parts. In such case, our intervention shall be limited to the repair or replacement of the part not in conformity with the order. We shall not assume liability for any other damage whatsoever, whether direct or indirect.

7. PAYMENT AND LATE PAYMENT INTEREST

All payments must be made net cash within thirty days from the invoice date or by advance payment, as agreed between the parties, without the buyer being entitled to any discount.
In the event of late payment, the buyer shall be liable for the interest due in the event of late payment in commercial transactions.
Furthermore, any invoice not paid in full by its due date shall, by operation of law and without prior notice, give rise to the payment of compensation amounting to 15% of the invoice amount, with a minimum of €150.
All costs related to unpaid bills of exchange or cheques, as well as other collection costs, are not included in this fixed compensation and shall be borne by the buyer.

8. RETENTION OF TITLE

All goods delivered, even if installed, remain the property of the seller until full payment of all claims has been made.
Any disputes that may arise between the parties shall fall under the exclusive jurisdiction of the Commercial Court of Brussels.

9. GDPR CHARTER

We undertake to process your personal data in a transparent manner. The potentially processed personal data are limited to the following: last name, first name, email address, telephone number of the contact person, and delivery address.
These data are used solely within the framework of the commercial relationship with the customer, namely: transmission of commercial documents (quotation, order, delivery, invoice, acknowledgements of receipt, etc.), communication relating to an ongoing commercial file, and technical/commercial information to be communicated to the customer.
The data are stored in our system without a defined retention end date.